WHOLESALE PARTS POLICIES

WHOLESALE PARTS POLICIES

RETURNS / EXCHANGES

  • All parts returns must be prearranged by calling us at 204-353-2481 or you may email us directly. 
  • Parts delivery driver will not accept returns that are not previously arranged. 
  • A 5% restocking fee may be charged against all returned parts.
  • Parts must be re-saleable and in the original intact unmarred packaging.
  • Used parts will not receive credit
  • We cannot take back installed or tried parts.
  • Any opened parts with packaging stating “THIS PACKAGE CANNOT BE RETURNED IF OPEN” will not receive credit.
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • Return requests need to be made within 30 days of receipt.
  • If an incorrect part is received due to incorrect packaging – Example left side part in a right side package, please contact us to have the part exchanged. This is the only instance where a package stating “THIS PACKAGE CANNOT BE RETURNED IF OPEN” can be returned.
  • Should a part be incorrectly ordered by our team, the part can be returned at no penalty regardless of package open status.

CANCELLATIONS

  • Customer placed orders that have been processed through the Ford ordering system cannot be cancelled. 
  • If the cancelled part was special ordered from the manufacturer a return fee of 5% may apply.

REFUNDS

All processed returns will be reversed to the originating payment method (account, point of purchase) within 24 to 48 hours after your returned parts have arrived at the dealership and have been inspected. If a return is received on a Friday, credit for the return may not occur until the following week.

DAMAGED PARTS

  • If a part received is damaged in the original packaging, please contact to initiate an exchange.
  • Installed parts that fail will require a warranty a claim through Ford. 
  • Minor damage repair from minor damage incurred during shipping to metal parts (body panels, hoods, doors, etc) do not require prior Ford approval, so long as the total repair time is less then $140. We require an invoice stating the per hour rate for the repair time, total time, part number clearly listed on the invoice, as well as photos of the damage. 
  • Any repair time required that exceeds $140 will require prior Ford approval.

QUOTE REQUESTS

  • Collision Link quote requests will be answered as quickly as possible during normal business hours directly though Collision Link including corrections to part numbers, pricing, and availability.
  • Quote requests received through email, will be responded to directly through email.
  • Due to part price changes sent directly from Ford, quote validity can only be guaranteed until an order is placed. If prices change between the originating quote, and order placement, you will be alerted to the changes and confirmation will be required to place the order. 
  • If pricing changes occur on qualified parts ordered through Collision Link, resubmission may be required by the customer to receive the qualified pricing. 

CORE RETURNS

  • Core return credits will only be processed after core return.
  • Cores must be returned in original undamaged / unmarked packaging.
  • If core contains fluids, fluids must be drained before repackage and return. If damage to original packaging occurs due to fluids not being drained, core credit may be denied due to Ford core refusal for destroyed packaging. 
  • Electronic Cores must be returned within 20 days of part delivery (will be noted on invoice) otherwise core will be forfeited.

ACCOUNT TERMS

  • For a credit application, please contact us via email or call us at 204-353-2481
  • Parts invoices are delivered daily with the parts delivery.
  • Account Payment Terms – Net 30 unless otherwise approved.
  • Account statements are emailed at the start of each month.
  • Payment methods – Cheque, Electronic Money Transfer, Credit Card (+2% processing fee) 
  • Overdue accounts may incur a 2% interest charge per month, to a maximum of 24% per annum.
  • Customers with overdue accounts, may be refused further orders until account payment is received.